COSENTINO, S.A. SILESTONE® RESIDENTIAL LIMITED 25-YEAR WARRANTY FOR NORTH AMERICA

Cosentino, S.A. warrants to the original owners of installed Silestone® quartz surfaces for a period of twenty-five (25) years from the date of installation of the Silestone® quartz surfaces in your residence that the Silestone® material will be free from manufacturing defects. If a manufacturing defect occurs during the warranty period, Cosentino, S.A. will at its option, repair or replace the defective Silestone® quartz surfaces.

What this limited 25-Year Warranty Covers:

  • Cosentino, S.A.’s warrants under this limited 25-year warranty exclusively to the original purchaser of the Silestone® quartz surfaces for only the repair or replacement of the defective product.
  • This limited 25-year warranty covers Silestone® quartz surfaces that have been permanently installed in your residence.
  • This limited 25-year warranty covers products that have been maintained according to the Silestone® quartz surfaces Care and Maintenance guide provided free of charge at the time of installation, or upon request, by the Cosentino USA Authorized Silestone® Installer or by Cosentino USA.
  • This limited 25-year warranty covers products that have been installed by a Cosentino USA Certified Silestone® Installer. If you are making a warranty claim, you, the customer, are responsible for proving that the product is Silestone® and that is was installed by a Certified Silestone® Installer.
  • This limited 25-year warranty covers products that have been registered with Cosentino USA within sixty (60) days of installation and that have the Silestone® product identifier affixed at the time of the warranty claim.

What this limited 25-Year Warranty does not cover:

  • This limited 25-year warranty does not cover color variances, thermal shock, chemical abuse, impact damages or defects by fabrication, misuse or improper fabrication.
  • This limited 25-year warranty does not cover any additional or supplemental repairs or modifications such as, for example, any plumbing, electrical, tile or wall surface modifications that may be necessary to repair or replace the Silestone® product covered under this limited 25-year warranty; such other repairs and modifications shall be the responsibility of the customer.
  • This limited 25-year warranty does not cover products that have not been paid for in full.
  • This limited 25-year warranty does not cover uses of products for products exposed to outside weather and climate conditions, abnormal use or conditions, or abuse in any way. “Abnormal use or conditions” includes, but is not limited to, damage from mishandling or misuse, damage from excessive heat or uneven exposure to weather conditions, exposure to ultraviolet light, physical or chemical abuse, and damage from improper care and maintenance.
  • Cosentino, S.A. is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, architectural and engineering design, structural movement, acts of vandalism, or accidents.
  • This limited 25-year warranty does not cover seam performance.
  • This limited 25-year warranty is non-transferable and does not cover claims made by subsequent owners of your home.
  • This limited 25-year warranty does not cover products that you, the customer decide you do not like after installation due to color, edging styles or other opinions based on personal preference.

Registration:

To register for this limited 25-year warranty, you must fill out the warranty registration online at www.cosentinowarranty.com or call or write to Cosentino USA at the phone number or address below to obtain a registration form. You must register within sixty (60) days of installation to be eligible under this limited 25-year warranty.

To obtain service under this warranty:

To obtain the best service under this limited 25-year warranty, contact the source from whom you purchased Silestone®. For more information about this warranty, please contact Cosentino, S.A.’s North American distributor, Cosentino USA, directly by writing or calling:

      Cosentino USA

Corporate Headquarters

      2245 Texas Drive, Suite 600
      77479 Sugar Land, ( TX ) USA
      Attn: Warranty Administrator
    (1-877-436-7482)

In order to obtain service under this limited 25-year warranty, you must permit your Cosentino USA Certificate Silestone® Installer or Cosentino, S.A.’s authorized agents to inspect your Silestone® product at your residence. Also, you must reasonably cooperate with your installer and Cosentino, S.A.’s agents in the efforts to service this limited 25-year warranty.

Except as provided in this limited 25-year warranty, Cosentino, S.A. shall not be liable in either tort or contract for any loss of direct, consequential or incidental damages arising out of the use or in ability to use the product in residential applications covered by this warranty. Some states do not allow the exclusion or limitation of incidental damages, so the above limitation or exclusion may not apply to you.

Cosentino, S.A. makes no other warranty, representation or guarantee, express or implied, with respect to its products, except as expressly stated herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state or, in Canada, from Province to Province.

COSENTINO USA SENSA™ WITH SENGUARD™ RESIDENTIAL LIMITED WARRANTY FOR NORTH AMERICA

Cosentino USA warrants for a period of 15 years from the date of installation to the original owners of installed SenSa™ natural stone products treated with SenGuard™ that the SenSa™ products:

  • Will be water and stain resistant to common food and beverage liquids; and
  • The stone will be free from material defects

In the event that staining or a material defect in the stone occurs during the warranty period, Cosentino USA will:

  • Repair or help in repairing the stained SenSa™ products; or
  • At its option, repair or replace the SenSa™ products containing material defects in the stone.

What this limited Warranty Covers:

  • This limited warranty covers SenSa™ products that have been treated with SenGuard™ and that have been purchased from an Authorized SenSa™ Installer or Dealer.
  • This limited warranty covers SenSa™ products that have been permanently installed in your residence by an Authorized SenSa™ Installer and that have been registered with Cosentino USA.
  • This limited warranty covers SenSa™ products that have been maintained according to the SenSa™ with SenGuard™ Care and Maintenance Guide provided free of charge at the time of installation. You may request additional copies of the Guide from your Cosentino USA Authorized SenSa™ Installer or Dealer or from Cosentino USA.

What this limited Warranty does not cover:

  • This limited warranty does not cover defects caused by improper fabrication or improper installation.
  • Because SenSa™ products are natural stone; they are subject to veining and slight variances including but not limited to color, shade, particle structure, surface irregularities, fissures or other variances that naturally occur in the stone. These variances are not covered by this warranty.
  • This limited warranty does not cover any additional or supplemental repairs or modifications such as, for example, any plumbing, electrical, tile or wall surface modifications that may be necessary to repair or replace the SenSa™ product covered under this limited warranty; such other repairs and modifications shall be the responsibility of the customer.
  • This limited warranty does not cover products that have not been paid for in full.
  • This limited warranty does not cover uses of products that have been exposed to acid etching, abnormal use or conditions, or abuse in any way. “Abnormal use or conditions” include, but are not limited to, damage from mishandling or misuse, damage from excessive heat, scorching or uneven exposure to weather conditions, physical or chemical abuse, damage from improper care and maintenance and damage from chipping, cracking, impact damage or breaking due to customer abuse.
  • Cosentino USA is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, architectural and engineering design, structural movement, acts of vandalism, or accidents.
  • This limited warranty does not cover seam performance.
  • This limited warranty is non-transferable and does not cover claims made by subsequent owners of your home.
  • This limited warranty does not cover product that you, the customer decide you do not like after installation due to color, edging styles or other opinions based on personal preference.

Recommended Maintenance

This warranty covers SenSa™ products that have been treated with SenGuard™ and have been maintained according to the following recommendations:

  • Clean all spills immediately.
  • To clean the surface, use a gentle general pH-balanced house cleaner or regular soap and water and a cloth. We recommend cleaning as needed to enhance the look of the surface. Windex® or similar cleaners may be used occasionally.
  • Do not use any chemical sealant products as they will void this warranty.

The recommendations for properly maintaining SenSa™ natural stone products that have been treated with SenGuard™ are not limited to the above recommendations. Please consult the Care and Maintenance Guide for SenSa™ with SenGuard™ for a complete description of the recommended maintenance.

Registration:

To register for this limited 15-year warranty, you must fill out the warranty registration online at www.cosentinowarranty.com or call or write to Cosentino USA at the phone number or address below to obtain a registration form. You must register within sixty (60) days of installation to be eligible under this limited 15-year warranty.

To obtain service under this warranty:

To obtain the best service under this limited warranty, contact the source from whom the SenSa™ natural stone product treated with SenGuard™ was originally purchased. For more information about this warranty, please contact Cosentino USA, directly by writing or calling:

      Cosentino USA

Corporate Headquarters

      2245 Texas Drive, Suite 600
      77479 Sugar Land, ( TX ) USA
      Attn: Warranty Administrator
    (1-877-436-7482)

In order to obtain service under this limited warranty, you must permit your Cosentino USA Authorized SenSa™ Installer or Cosentino, S.A.’s authorized agents to inspect your SenSa™ product at your residence. Also, you must reasonably cooperate with your installer and Cosentino USA’s agents in the efforts to service this limited warranty.

Except as provided in this limited warranty, Cosentino USA shall not be liable in either tort or contract for any loss of direct, consequential or incidental damages arising out of the use or in ability to use the product in residential applications covered by this warranty. Some states do not allow the exclusion or limitation of incidental damages, so the above limitation or exclusion may not apply to you.

Cosentino USA makes no other warranty, representation or guarantee, express or implied, with respect to its products, except as expressly stated herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state or, in Canada, from province to province.

This is the only warranty offered by Cosentino USA for SenSa™ natural stone products treated with SenGuard™. No one other than Cosentino USA is authorized to make any warranty or promise with respect to SenSa™ natural stone products treated with SenGuard™.

*This warranty is valid for SenSa™ products that were purchased after January 1, 2007 and that have been treated with SenGuard™.

COSENTINO NORTH AMERICA ECO™ BY COSENTINO RESIDENTIAL LIMITED 10-YEAR WARRANTY FOR NORTH AMERICA

Cosentino North America warrants to the original residential owner-occupants of installed ECO™ by Cosentino surfaces that for a period of ten (10) years from the date of manufacture of the ECO™ by Cosentino surfaces that have been installed in your single family residential home that your ECO™ by Cosentino surface is an eco-friendly material that includes at least 70%* post-industrial and/or post-consumer recycled content, contains eco-friendly resin, and that the ECO™ by Cosentino material will be free of manufacturing defects. If a manufacturing defect occurs during the warranty period, Cosentino North America will at its option, repair or replace the defective ECO™ by Cosentino product.

*The amount of recycled and post-industrial and post-consumer content may vary from color to color.

What this limited Warranty Covers:

  • This limited warranty covers ECO™ by Cosentino surfaces that have been purchased from an Authorized ECO™ by Cosentino Installer or Dealer and have been permanently installed in your single family residence by an Authorized ECO™ by Cosentino Installer.
  • This limited warranty covers products that have been maintained according to the ECO™ by Cosentino surfaces Care and Maintenance guide provided free of charge at the time of installation, or obtained at www.cosentinowarranty.com. You may request additional copies of the Guide from your Authorized ECO™ by Cosentino Installer or Dealer or by visiting www.cosentinowarranty.com.

What this limited Warranty does not cover:

  • This limited warranty is non-transferable and does not cover claims made by subsequent owners of your home.
  • Cracks that occur from the use of crock pots, skillets or other hot items placed directly on the ECO™ by Cosentino surfaces are not covered by this warranty. Caution: Do not use crock pots, skillets or other hot items directly on your ECO™ by Cosentino surfaces. Always place them on a trivet or cutting board to protect your ECO™ by Cosentino from thermal shock.
  • This limited warranty does not cover defects caused by improper fabrication or improper installation.
  • Because ECO™ by Cosentino surfaces are made from recycled content and are intended to have a natural and nonuniform appearance, they are subject to variances including but not limited to color, shade, particle structure, pits, fissures, surface irregularities or other variances that may occur in the manufacturing process. These variances are not covered by this warranty.
  • This limited warranty does not cover any additional or supplemental repairs or modifications such as, any plumbing, electrical, tile or wall surface modifications that may be necessary to repair or replace the ECO™ by Cosentino product covered under this limited warranty; such other repairs and modifications shall be the responsibility of the customer.
  • This limited warranty does not cover products that have not been paid for in full.
  • This limited warranty does not cover products exposed to abnormal use or conditions, or abuse in any way. “Abnormal use or conditions” includes, but is not limited to, damage from mishandling or misuse, damage from excessive heat, scorching or exposure to weather conditions, exposure to ultraviolet light, physical or chemical abuse, acid etching, damage from improper care and maintenance or damage from chipping, cracking, impact damage or breaking due to customer abuse.
  • This limited warranty does not cover outdoor uses.
  • This limited warranty does not cover seam performance.
  • This limited warranty does not cover “commercial uses” of the ECO™ by Cosentino products. “Commercial uses” include but are not limited to use in commercial buildings such as retail stores, restaurants, offices, hotels, or apartment complexes.
  • This limited warranty does not cover products that you, the customer, decide you do not like after installation due to color, edging styles or other opinions based on personal preference.
  • Cosentino North America is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, architectural and engineering design, structural movement, acts of vandalism, or accidents.

Recommended Maintenance

This warranty covers ECO™ by Cosentino surfaces that have been maintained according to the following recommendations:

  • Clean all spills immediately.
  • To clean the surface, use a gentle general pH-balanced house cleaner or regular soap and water and a cloth. Windex® or similar cleaners may be used.
  • Do not use any chemical sealant products as they will void this warranty.

The recommendations for properly maintaining ECO™ by Cosentino surfaces are not limited to the above recommendations. Please consult the Care and Maintenance Guide for ECO™ by Cosentino for a complete description of the recommended maintenance.

Registration:

To register for this limited 15-year warranty, you must fill out the warranty registration online at www.cosentinowarranty.com or call or write to Cosentino USA at the phone number or address below to obtain a registration form. You must register within sixty (60) days of installation to be eligible under this limited 15-year warranty.

To obtain service under this warranty:

To obtain the best service under this limited warranty, contact the source from whom you purchased your ECO™ by Cosentino product. For more information about this warranty, please contact Cosentino North America, directly by writing or calling:

      Cosentino USA

Corporate Headquarters

      2245 Texas Drive, Suite 600
      77479 Sugar Land, ( TX ) USA
      Attn: Warranty Administrator
    (1-877-436-7482)

In order to obtain service under this limited warranty, you must permit your Cosentino North America Authorized ECO™ by Cosentino Installer to inspect your ECO™ by Cosentino product at your residence. Also, you must reasonably cooperate with your installer and Cosentino North America’s agents in the efforts to service this limited warranty.

In no event shall Cosentino North America be liable in either tort or contract for any loss of direct, consequential, punitive or incidental damages, or any similar damages, including but not limited to loss profits damages, arising out of the use or inability to use the ECO™ by Cosentino products for residential applications covered by this limited warranty. Some states do not allow the exclusion or limitation of incidental damages, so the above limitation or exclusion may not apply to you.

Cosentino North America makes no other warranty, representation or guarantee, express or implied, with respect to ECO™ by Cosentino products for residential use, except as expressly stated herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state or, in Canada, from Province to Province.

This is the only warranty offered by Cosentino North America for ECO™ by Cosentino surfaces for residential applications. No one other than Cosentino North America is authorized to make any warranty or promise with respect to ECO™ by Cosentino surfaces.

Dekton is the only brand that offers a certified warranty, in writing. Only a global leader, one which is the largest producer of quartz surfaces, could once again draw ahead of the pack and offer a genuine 25-year warranty for Dekton.

Dekton presents its 25-year warranty. A warranty to give consumers more confidence. Once again Cosentino proceeds to innovate. The warranty of the leader. We shall now indicate the steps to follow and the requisites for fulfilment of the Dekton warranty.

Warranty terms and conditions:

25-year warranty for Dekton products installed by a workshop or marble manufacturer:

  • 1. For the warranty to take effect, the user must produce proof of purchase.
  • 2. Since Cosentino does not actually make worktops, but supplies the material, in the event of the conditions being for application of the 25-year warranty offered by the Group, all the material required will be provided to replace the worktop; however, the cost of manufacturing and installing the product will not be covered by Cosentino.
  • 3. The warranty does not cover defects deriving from manufacturing or installing the product, as such operations are not performed by Cosentino.

Please register your Dekton product here: Active warranty

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